Question 1

What exactly is managed IT support?

Accepted Answer

It's an ongoing service where we watch, patch, and maintain your network before something breaks, instead of only showing up after it does. That covers backups, security updates, monitoring, and a help desk your team can call whenever something's wrong.

Question 2

What's actually included for the monthly fee?

Accepted Answer

Unlimited remote and on-site support, 24/7 network monitoring, patch management, endpoint security, and a quarterly planning call. No hourly billing and no add-on charges for routine work.

Question 3

We already have someone handling IT — can you still help?

Accepted Answer

Often, yes. Some clients want us to take over entirely; others just want extra hands for a migration, a security audit, or overflow support during a busy stretch. Tell us what you need and we'll tell you honestly whether it's a fit.

Question 4

What does it cost?

Accepted Answer

Managed support is billed as a flat monthly rate per user, so the bill tracks your headcount rather than how bad a month you're having. Most of our clients run between 10 and 100 seats. We quote a firm number after the free assessment — there's no honest way to price it before we've seen what you're running.

Question 5

What happens if something breaks after hours?

Accepted Answer

Our monitoring runs around the clock, and critical alerts page a technician regardless of the hour. For non-urgent issues, tickets submitted overnight are the first thing addressed the next business morning.

Four steps, starting the day you sign on.

Assess

Stabilize

Monitor

Grow

Not sure where your network stands?

Ready to stop worrying about IT?