It's an ongoing service where we watch, patch, and maintain your network before something breaks, instead of only showing up after it does. That covers backups, security updates, monitoring, and a help desk your team can call whenever something's wrong.

Unlimited remote and on-site support, 24/7 network monitoring, patch management, endpoint security, and a quarterly planning call. No hourly billing and no add-on charges for routine work — see the Services page for the full breakdown.

Often, yes. Some clients want us to take over entirely; others just want extra hands for a migration, a security audit, or overflow support during a busy stretch. Tell us what you need and we'll tell you honestly whether it's a fit.

Managed support is billed as a flat monthly rate per user, so the bill tracks your headcount rather than how bad a month you're having. Most of our clients run between 10 and 100 seats. We quote a firm number after the free assessment — there's no honest way to price it before we've seen what you're running.

Our monitoring runs around the clock, and critical alerts page a technician regardless of the hour. For non-urgent issues, tickets submitted overnight are the first thing addressed the next business morning.